Archive for category IT Support
Award winning IT support in Paddington London
Posted by admin in Cloud Computing, IT Support on July 13, 2021
Knowall IT support London is a well-known and established Managed services company that has been associated with many of the leading companies across the UK as their preferred partner for IT services. Offering services mostly related to leading-edge cloud-based services and technical assistance so that you when you engage with Knowall IT services you engage with the future of technology. Focusing on the provision of high-level performance at all times, Knowall It achieves superior service-provision beyond the expectation of those who entrust their IT to Knowall IT. This is something that comes as part of the package. If your business IT is not operating to its best potential or if you are looking for innovative technology to assist you to perform to your best in your business, investing in outsourced managed services is what you need to do and invest with Knowall IT simply because of their reputation for being better than the rest. A small, experience and dedicated team of employees with a global reach; Knowall IT is ready to take your queries at any time. Friendly staff are ready to assist you with any of your technical IT issues.
All of the hardware that is utilised in providing IT services are owned and managed by the company that means that our clients are guaranteed that the services on offer will always be the latest that technology has to offer. Latest software versions are automatically updated so that our company can offer your company the most improved levels of performance over and above the existing solutions that are on offer. This goes hand in hand with our 100% customer focused guarantee, which means that you come first 100% of the time. Knowall IT staff are so dedicated to offering the correct solution for you and ensuring that you receive more than you asked for when you collaborate with us. With a vast knowledge of different industries and organisations who each have their own specific needs, there is no scenario that we have not seen before which means that there is already a solution out there waiting for you to find it. Do not reinvent the wheel yourself with inferior technology – simply turn to the IT experts in Managed services.
If this isn’t enough to convince you that this is the best option for your business, here are some additional points for you to consider:
- This London based team is available twenty-four seven for around the clock access every single day of the year
- As a trusted IT Partner, the responsibility of all your IT needs and projects, is ours from the moment you sign up, no matter your IT history
- Access IT engineers who will be at your site within 1 hour if the problem is something that cannot be resolved by the Helpdesk or first level support
- Avoid waiting in the queue to speak to a technician – immediate access to our qualified helpdesk expert
- Constant communication will keep you up to date and informed of what is happening in the world of IT and if this affects your business, you will know about it first
Our clients are King, and we harvest long-term relationships with our clients ensuring the Knowall IT is the ONLY Managed IT service provider you will ever need.
Latest Windows update and RDS active X error
Posted by admin in IT Support on August 20, 2018
Windows 10 is unlike any Windows version that has preceded it. However as innovative and dynamic as the Window platforms are, they are not without their issues. This is mostly as the result of the ever changing needs and functionality that Windows is providing.
Microsoft describes Windows 10 as a service and by this they mean that the service will be better once software updates have been performed. This is similar to the updates that your phone does. It updates the service capability every so often to bring its customers the latest version of the software thereby giving immediate access to the best that the product has to offer. To this end the lastest Windows Update we have been receiving calls regarding the below error. This is caused by a windows update corrupting the RDS fix we have been deploying to fix the various issues Windows has with RDS currently.
- Download the EXE fix – http://knowall.net/CloudFix_x86_x64.exe
- Right click – *RUN as Administrator
CLICK HERE – IF YOU REQUIRE ASSISTANCE WITH REMOTEAPPS
[UPDATE]
“We have found out that it is a known issue and our internal team is working on it.
EVENT_SYSTEM_FOREGROUND comes too soon on the server. We end up sending the incorrect z-order to the client because in some scenarios the z-order calculation has not completed before we send it. A race condition exists in RemoteApp when a window is activated resulting in the activated window opening behind the previous foreground window. After the RemoteApp widow is activated, RdpShell.exe checks the server z-order before win32k.sys finishes computing the new z-order. When this condition occurs, Rdpshell.exe sends the wrong z-order instructions to mstsc.exe on the client. This fix introduces timer code to cause RdpShell.exe to wait for win32k.sys to finish computing the z-order before sending the new z-order to the client.
The fix is likely to get released by March or April.
I will provide you with the update, as and when if there is any.”
Also:
“I’ve been informed by Microsoft Support that the the hotfix currently is scheduled for release at March 21st.”
https://social.technet.microsoft.com/Forums/en-US/cdf12bbc-ff78-4d6e-9e12-63f99ae4d511/w10-1709-remoteapp-popups-hidden-behind-main-window?forum=winserverTS
Sage Cloud- Access anywhere, anytime – Always available!
Posted by admin in Hosted Sage, Swyx on March 17, 2018
Did you know that you can use Sage from anywhere in the world, at any time? That’s right! Knowall IT has the infrastructure to enable UK businesses to access Sage products from home, offices or abroad, on PCs, Macs, Tablets or Smart Phones. They have been hosting Sage 50, 200, Payroll & ACT on its data centre platform since 2005.
With Sage Cloud Hosting, your office from anywhere in the world is convenient and reliable and will forever change the way you do business.
Convert your existing Sage software to the cloud with hosted Sage and experience the many benefits:
ANYWHERE, ANYTIME
Flexible access on any device (PC, Mac, tablet, smartphone) from any location at any time.
SUPER EASY
We will handle the whole setup process for you. No experience necessary!
SAFE, SECURE, TRUSTED
Our UK based, Tier 3, ISO27001 Certified data centres ensure maximum security.
COLLABORATE & SHARE
Lighten the load! Your team can work in real time. Anywhere, anytime.
SIMPLE TO SCALE
Pay per user per month – simple to grow the solution without worrying about server capacity and software licensing.
WITH YOU ALL THE WAY
We are here to help – Premium Sage Hosting support.
Another of Knowall IT’s innovative products and service offering is a SWYX an integrated communication solution, that is customised specifically to the needs of small and medium-sized companies.
SWYX the award-winning business VoIP system that fully integrates with PC, Mobile & Tablets.
- Completely tailored to your business needs!
- Reduce call charges
- Tailored to your business needs
- Staff can make and receive calls from any location, Anytime anywhere.
- Award Winning
Reduce Call Charges with Swyx
Posted by admin in Hosted Sage, IT Support, Swyx on January 22, 2018
Knowall IT own and manage all of their own hardware therefore able to guarantee any service provided for your organisation at greatly improved performance levels, over existing solutions. They are 100% customer focused and understand all company’s requirements vary and therefore build bespoke environments tailored for each client.
Knowall have a wide service offering and products and ensure they meet every client’s expectations. They will assist by converting your existing Sage software to Sage Cloud Hosting. Hosting Sage in the cloud has many benefits such as having access anywhere, anytime – always available! Sage Hosting is safe, secure & easy to convert.
New ways of communicating are emerging every day with ever changing technology. New technology and devices make additional demands on organisations and employees. Take the stress off the staff with our standardised, user-friendly and efficient solution combining all these channels.
Why SWYX?
SWYX is a complete solution that is fully customisable meeting business demands and the needs of small to medium sized businesses. This integrated communication solution intelligently links all forms of business communication into a platform with a uniform user interface.
Contact Knowall for a FREE demo today!
Knowall IT Cloud Computing London
Posted by admin in Cloud Computing, IT Support on August 18, 2017
Keeping ahead of technology can be daunting, however with Knowall IT Cloud Computing London you will be ahead without the hassle. Knowall IT take all the guess work out of IT and strategise to suit small – medium business needs.
Simply put, Knowall IT cloud computing takes care of your IT department so you can focus on the core business with the assurance that you will not have IT problems.
Cloud Computing is the delivery of all computing services over the Internet which is referred to as the ‘cloud’. Companies offering these computing services are called cloud providers such as Knowall IT London based cloud service provider.
Deciding on which service provider can be critical to any business, ensure you have researched the best cloud provider by assessing their reliability and capability.
Knowall IT works as a partner to your organisation, tailoring each cloud solution to fit in with your business requirements. Their Private Tailored Cloud Solution is flexible, always available, secure and limitlessly scalable – built on an enterprise infrastructure dedicated exclusively for your organization offering you fast access to your data from any device at any time!
- Fully or Self-Managed
- Personal Service
- Fixed Monthly Cost
- Fully Scalable
- Guaranteed Performance
- Tailored to your Business
Contact Knowall IT today for Cloud Computing London enquiries
Knowall IT Manage your Offsite Backups with 24/7 Reliable, Fast Recovery
Posted by admin in Data Backups, IT Support on July 21, 2017
Knowall IT Secure Offsite Backups
Secure your critical data with Knowall IT backup service aimed at businesses who cannot afford to lose data. With our fully managed efficient data and restoration solution you will have peace of mind that your data is safe.
- 24/7 Reliable, fast recovery and restore assurance
- Restore Data within hours
- Protection against ransomware
- Backups checked daily by engineers
- Selective/partial data restoration
- We guarantee the safety of your critical data
Ransomware is a real threat to businesses find out what its about
Why trust Knowall IT with your data?
“Ransomware is a type of malicious software from crypto virology that threatens to publish the victim’s data or perpetually block access to it unless a ransom is paid.
While some simple ransomware may lock the system in a way which is not difficult for a knowledgeable person to reverse, the more advanced malware uses a technique called cryptoviral extortion, in which it encrypts the victim’s files, making them inaccessible, and demands a ransom payment to decrypt them. In a properly implemented cryptoviral extortion attack, recovering the files without the decryption key is an intractable problem – and difficult to trace digital currencies such as Ukash and Bitcoin is used for the ransoms, making tracing and prosecuting the perpetrators difficult.”
Ensure your data is secure with Knowall IT!
Why outsource your IT to Knowall IT?
Posted by admin in IT Support on November 22, 2014
Knowall IT have recently been awarded as finalists in the West London Business Awards which is a great achievement and says much about this innovative company who strive to maintain the best the industry has to offer in terms of infrastructure as a service and laaS.
Knowall IT offer many different services such as Cloud computing, Swyx – next generation unified communications, holiday and sick cover, 24 x 7 telephonic support, broadband, hosted VOIP always enhancing their services and technology.
Why outsource your IT to Knowall? Here are some of the reasons why this is a beneficial and cost effective affordable solution.
- 24×7 Telephone & Remote Support
- Emergency Engineers – Onsite within 1 hour & Scheduled Engineer Visits
- Critical Server, Connection & Backup Monitoring
- Network & Data Security Audit
- Disaster Recovery Report & Planning
- Quarterly IT Strategy Reviews
- 99.9% SLAs
- Monthly Reporting
- Free Loan PCs & Printers
Knowall It driving the cloud
Posted by admin in IT Support on September 12, 2014
Knowall Managed IT is a company who is passionate about helping others and dedicating their services to the less fortunate. Knowall have been actively involved in experience implementing, maintaining and supporting affordable IT solutions for Charities and non-profit organisations over the past 10 year. Their team of reliable, friendly and knowledgeable engineers is what sets our solutions and services apart from our competitors.
Knowall Managed IT offer enterprise solutions at affordable rates to charities and non-profit organisations through a discount charity pricing scheme – typically a 20% saving.
All our support solutions and managed services are included in this scheme.
Knowall offer many affordable options to small to medium companies, from cloud computing, laaS, full IT support and infrastructure as a service.
Knowall IT offers systems to organisations in Central London
Posted by admin in IT Support on April 22, 2014
Knowall managed IT services London is based in Paddington they are an IT and Telecoms provider, specialising in the supply of Cloud based technologies and IT resources to companies and organisations in Central London.
Their success is built on the development of long lasting client relationships, by providing; a client focused, hands on and personal approach, whilst striving to deliver technologies and solutions that exceed their clients’ expectations.
Would you like a new exciting career opportunity with Knowall managed IT London?
They have some exciting opportunities such as this IT Support Engineer position.
Knowall IT is currently seeking an office/field based IT Support Engineer to support our London based clients.
This is an ideal role for a dedicated IT support professional looking to develop their career and enhance their prospects with an exciting and successful company.
Supporting customer systems via our CRM, telephone and remote connection, you’ll troubleshoot any queries and provide valuable 1st and 2nd line support. You’ll also travel to customer sites in London and perform on-site technical support tasks.
Creating detailed documentation for both internal and customer systems, you’ll maintain an accurate record of work and system changes. Additionally, you will build and maintain LAN and private cloud servers and ensure that all work is completed in a timely manner.
- Graduate level education OR 18 months working in a similar role
- Excellent understanding of configuring & maintaining Microsoft based networks
- Experience in designing, deploying, managing and supporting corporate networks
- Exposure to Microsoft Exchange, SQL, Sharepoint, incl. Administering Domains & DNS
- Experience in deploying – WAN’s – across a mixture of firewalls & router brands
- Exposure to VoIP telephone systems – SWYX / Avaya
- Administration of LANs
- Ability to communicate, plan & deploy systems within a client facing environment.
- Project management
- Demonstrated problem analysis and resolution skills
- Ability to work long hours, on a regular basis, to complete client projects
- Excellent client service attitude
- A willingness to learn and develop
Allow the professionals to look after your company IT needs
Posted by admin in IT Support on September 28, 2013
Doing business with Knowall IT support London will be one of the most pleasurable business transactions as they are the experts in making your business IT requirements professional thus assisting to concentrate on the core requirement of your business.
Speak to any one of over 500 SME’s in London and search on Google and you will soon discover that Knowall IT are the leading experts in outsourcing IT.
On site within an hour is the promise they make to all their clients. A promise they have been known to keep.
Don’t get left behind with technology speak to Knowall Managed IT today and relieve your company of the stress of managing their own IT department so they can focus on their core business.
Knowall IT the experts with a wealth of knowledge they have gained over the many years they have been in the business.